{"id":2805,"date":"2022-09-22T06:44:38","date_gmt":"2022-09-22T06:44:38","guid":{"rendered":"https:\/\/bprkrgemilang.co.id\/?page_id=2805"},"modified":"2023-01-16T07:56:22","modified_gmt":"2023-01-16T07:56:22","slug":"pengaduan-nasabah","status":"publish","type":"page","link":"https:\/\/dev.bprkrgemilang.co.id\/web\/pengaduan-nasabah\/","title":{"rendered":"Pengaduan Nasabah"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2805\" class=\"elementor elementor-2805\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-860eab9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"860eab9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f22797e\" data-id=\"f22797e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9aa340b elementor-widget elementor-widget-spacer\" data-id=\"9aa340b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c82a52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c82a52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0fb2612\" data-id=\"0fb2612\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a211555 elementor-widget elementor-widget-autrics-title\" data-id=\"a211555\" data-element_type=\"widget\" data-widget_type=\"autrics-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t              <div class=\"title-section-area\">\n\t           <h2 class=\"section-title\">\n                  <span>Prosedur Penyampaian<\/span> Pengaduan Nasabah\t\t\t   <\/h2>\n      <\/div><!-- Section title -->\t\t\n       \n      \n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a87426 elementor-widget elementor-widget-text-editor\" data-id=\"7a87426\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Mengacu kepada Peraturan Otoritas Jasa Keuangan No. 18\/POJK.07\/2018 tanggal 10 September 2018\u00a0 tentang Layanan Pengaduan Konsumen di Sektor Jasa Keuangan dan Surat Edaran Otoritas Jasa Keuangan No. 17\/SEOJK.07\/2018 tanggal 4 Desember 2018 tentang Pedoman Pelaksanaan Layanan Pengaduan Konsumen di Sektor Jasa Keuangan, dengan ini kami informasikan Prosedur Pelayanan dan Penyelesaian Pengaduan Nasabah PT. BPR Kerta Raharja Gemilang (Perseroda) yang dibuat berdasarkan prinsip independensi, keadilan, efisiensi dan efektifitas sebagai berikut :<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f035e4f elementor-widget elementor-widget-text-editor\" data-id=\"f035e4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pengajuan pengaduan kepada Bank hanya dapat dilakukan oleh nasabah atau perwakilan nasabah yang bertindak untuk dan atas nama nasabah, baik untuk Nasabah Tabungan (Penabung), Nasabah Deposito (Deposan) dan Nasabah Kredit (Kreditur). Nasabah dapat menyampaikan pengaduan melalui beberapa cara, yaitu :<\/p><ol><li style=\"margin: 0px; padding: 0px;\">Pengaduan secara lisan dengan mendatangi semua jaringan kantor PT. BPR Kerta Raharja Gemilang (Perseroda).<\/li><li style=\"margin: 0px; padding: 0px;\">Pengaduan secara tertulis dengan mengisi formulir pengaduan nasabah yang ada di kantor PT. BPR Kerta Raharja Gemilang (Perseroda).<\/li><li style=\"margin: 0px; padding: 0px;\">Pengaduan dapat dialkukan via telepon disemua jaringan kantor PT. BPR Kerta Raharja Gemilang (Perseroda).<\/li><li style=\"margin: 0px; padding: 0px;\">Pengaduan melalui surat dapat dikirim ke alamat \u00a0jaringan kantor PT. BPR Kerta Raharja Gemilang (Perseroda) \u00a0atau bisa juga melalui email :\u00a0<a style=\"margin: 0px; padding: 0px; text-decoration-line: underline; color: #4d71da;\" href=\"mailto:bprkertaraharja@yahoo.com\">bprkertaraharjatangerang@gmail.com<\/a><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f93ea3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f93ea3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80c0d43\" data-id=\"80c0d43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5475754 elementor-widget elementor-widget-text-editor\" data-id=\"5475754\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dalam pengajuan pengaduan secara tertulis, melalui surat atau email, nasabah menyertakan beberapa dokumen sebagai berikut :<\/p><ol><li>Fotokopi Identitas Diri dari Nasabah\/Perwakilannya (bersifat wajib)<\/li><li>Surat Pernyataan yang menjelaskan permasalahan yang dialami oleh nasabah (bersifat wajib)<\/li><li>Dokumen-dokumen pendukung, sebagai berikut:<\/li><\/ol><ul><li>Fotokopi Rekening BPR;<\/li><li>Fotokopi Bukti Transaksi;<\/li><li>Fotokopi Dokumen Pendukung terkait permasalahan yang dialami; dan<\/li><li>surat kuasa nasabah yang diwakilkan.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db5c18f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5c18f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-346a4f1\" data-id=\"346a4f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bc5a2d elementor-widget elementor-widget-spacer\" data-id=\"8bc5a2d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-002c2e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"002c2e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a4c709\" data-id=\"1a4c709\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ec7ae0 elementor-widget elementor-widget-autrics-title\" data-id=\"3ec7ae0\" data-element_type=\"widget\" data-widget_type=\"autrics-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t              <div class=\"title-section-area\">\n\t           <h2 class=\"section-title\">\n                  <span>Penyelesaian<\/span> Pengaduan\t\t\t   <\/h2>\n      <\/div><!-- Section title -->\t\t\n       \n      \n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc58471 elementor-widget elementor-widget-text-editor\" data-id=\"fc58471\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li>Penyelesaian pengaduan nasabah secara lisan dan telepon paling lama 5 ( lima) hari kerja BPR, jika belum ada penyelesaian maka BPR akan meminta nasabah untuk mengisi formulir pengaduan nasabah secara tertulis disertai dengan bukti pendukung dan BPR segera menindaklanjuti.<\/li><li>Penyelesaian pengaduan nasabah secara tertulis, melalui surat dan email selama 20 (dua puluh) hari kerja BPR, jika belum ada penyelesaian maka BPR meminta kepada nasabah untuk memperpanjang jangka waktu penyelesaian pengaduan selama-lamanya 20 (dua puluh) hari kerja BPR.<\/li><li>Dalam hal BPR telah berupaya melakukan penyelesaian pengaduan nasabah namun nasabah tidak dapat menerima penyelesaian tersebut atau proses penyelesaian pengaduan nasabah telah melewati batas waktu sebagaimana disebutkan di atas, maka nasabah dapat melanjutkan upaya pengaduan melalui Mediasi Perbankan melalui Otoritas Jasa Keuangan (OJK).<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b2726d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b2726d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a26197d\" data-id=\"a26197d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f95a62 elementor-widget elementor-widget-spacer\" data-id=\"2f95a62\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b24f464 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b24f464\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b933f74\" data-id=\"b933f74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12db4c3 elementor-widget elementor-widget-autrics-title\" data-id=\"12db4c3\" data-element_type=\"widget\" data-widget_type=\"autrics-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t              <div class=\"title-section-area\">\n\t           <h2 class=\"section-title\">\n                  <span>Kerahasiaan<\/span> Data Nasabah\t\t\t   <\/h2>\n      <\/div><!-- Section title -->\t\t\n       \n      \n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337feb3 elementor-widget elementor-widget-text-editor\" data-id=\"337feb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>BPR akan menjaga kerahasiaan data nasabah yang melakukan pengaduan kepada PT. BPR Kerta Raharja Gemilang (Perseroda) terhadap pihak manapun, kecuali kepada pihak Otoritas Jasa Keuangan dalam rangka penyelesaian pengaduan<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4867940 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4867940\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae7900f\" data-id=\"ae7900f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08e0a95 elementor-widget elementor-widget-spacer\" data-id=\"08e0a95\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Prosedur Penyampaian Pengaduan Nasabah Mengacu kepada Peraturan Otoritas Jasa Keuangan No. 18\/POJK.07\/2018 tanggal 10 September 2018\u00a0 tentang Layanan Pengaduan Konsumen di Sektor Jasa Keuangan dan Surat Edaran Otoritas Jasa Keuangan No. 17\/SEOJK.07\/2018 tanggal 4 Desember 2018 tentang Pedoman Pelaksanaan Layanan Pengaduan Konsumen di Sektor Jasa Keuangan, dengan ini kami informasikan Prosedur Pelayanan dan Penyelesaian Pengaduan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template\/full-width-template.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/pages\/2805"}],"collection":[{"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/comments?post=2805"}],"version-history":[{"count":17,"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/pages\/2805\/revisions"}],"predecessor-version":[{"id":3703,"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/pages\/2805\/revisions\/3703"}],"wp:attachment":[{"href":"https:\/\/dev.bprkrgemilang.co.id\/web\/wp-json\/wp\/v2\/media?parent=2805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}